Table Booking Terms & Conditions
Last updated: 14 October 2026
These terms apply to table bookings at The Castle Inn, Chiddingstone, Kent, TN8 7AH, whether you book online or by phone. By making a booking, you agree to them.
1. Booking requests
Bookings made online are requests until we confirm them. You’ll get an email when your request is received, and another when it is confirmed. If we can’t fit you in at the time you asked for, we may offer you a different time, which you can accept or decline using the link in our email.
2. Your table
Tables are reserved for 2 hours from your booking time. Your table may be booked by other guests after that, so we may not be able to extend your stay. If you’d like longer, ask when you book and we’ll do our best.
3. Running late
We’ll hold your table for 15 minutes after your booking time. After that it may be given to other guests, unless you’ve called us on 01892 870371 and we’ve confirmed we can keep it for you.
4. Changes and cancellations
You can change or cancel your booking using the link in your confirmation email, or by calling us. Please give us at least 24 hours’ notice (48 hours for groups, see below). Changes to the date, time or number of guests depend on availability and need to be confirmed by us. If we offer you a different time, the offer is held for a limited time, shown in our email; after that the time may go to someone else.
5. No-shows
If you don’t arrive and haven’t let us know, we may decline future online bookings from you. We don’t take card details when you book and we don’t charge a no-show fee, except for group deposits (see below).
6. Groups of 9 or more
Groups of 9 or more need to pay a deposit to secure the booking. We’ll tell you the amount and how to pay when we confirm, and the deposit is taken off your final bill. We need at least 48 hours’ notice to cancel the booking or to reduce the number of guests. If you give us 48 hours’ notice or more, we’ll refund the deposit (or the share for anyone no longer coming) in full; with less notice, it is non-refundable. Large groups may also be asked to pre-order.
7. Allergies and dietary needs
Please tell us about any allergies or dietary needs when you book, and remind your server when you arrive. Our kitchen handles all 14 major allergens, so while we take great care, we cannot guarantee any dish is completely free from traces of allergens.
8. Our right to change or cancel
Very occasionally we may need to change or cancel a booking, for example because of a power cut, staff illness or severe weather. If that happens we’ll contact you as soon as possible, offer another time where we can, and refund any deposit in full.
9. Your information
We use the details you give us only to manage your booking. See our Privacy Policy for more.
10. Contact
The Castle Inn, Chiddingstone, Kent, TN8 7AH · 01892 870371 · castleinnchidd@gmail.com